Field Service Engineer

Job description

The holder of this position cooperates with Clients (Partners, Agents, Merchants, Customs, and local GB staff), Colleagues in other technology teams, and External suppliers and 3rd party.

 

Functional Duties

• Support the delivery of refunding/validation kiosks.

• Support the delivery of Issuing Solutions implementation projects (integrations included) within scope, timeline, and budget.

• Ensure that global certification standards and governance are met for Integrated Issuing Solutions developed locally.

• Providing technical support & requirements to Implementation partners, GB product and service owners

• Supporting commercial team with technical consultancy

• Handle deployment, support, maintenance and decommissioning of Global Blue IT systems.

• Assist the incident and problem resolution locally.

• Accept, coordinate, and prioritize all “customer” requests assigned keeping very high the level of communication with GB Central Team

• Stay up to date with current and upcoming technologies and concepts within his area of responsibility.

 

Support and Improvement Role

• Prepare specifications, installation and testing of computer systems and peripherals within established guidelines.

• Trigger and support PO process.

• Perform regular reviews of locally deployed technology and reassess usage.

• Contribute to workflow optimizations and definition of service catalogues.

Prerequisites and skills

Profile and Education

• Applicable IT education, University degree preferred. 

• Excellent analytical and problem-solving skills

• Customer service oriented, with operational "hands-on" attitude

• High quality standards, accuracy, and risk awareness

• Excellent communication skills, especially within a multicultural global organisation

• Independent, goal-oriented and self-motivating personality

• Organizational skills and the ability to prioritize workload.

• Understanding of agile engineering methodologies and the ITIL v3 ITSM best practice guidelines

 

Specific skills and knowledge

• 3+ years of experience in handling (smaller but complex) IT projects with external stakeholders or software development projects

• Solid understanding of Point-of-sale related technology and transactional systems

• Understanding of customer needs and translation into functional requirements

• Solid understanding of software development projects (especially low-level system interfaces)

• Ability to analyse situations fast and to identify the correct measures

• experience of working in international company or organization is a clear plus

• Structured and flexible at the same time in managing difficult and challenging situations

• Excellent English language skills (oral & written). German is a big plus

Advantages and benefits

• Work in a fast-growing international business and industry.

• International environment and inspiring colleagues from many different countries (35 nationalities).

• Flexible working hours, agile working model with potential to work from home.

• Varied, interesting and challenging work.

• Lunch vouchers.

• Referral programme.

Further information

Location: hybrid - 2 days per month in the Vienna office, the rest of the time working remotely
Type of contract: Permanent employment (TPP)
Start date: By agreement
Salary: €36K per year + 5% annual bonus

About the company

Our client is a Tax-Free shoping solutions copmany with more than 40 years on the market.